IT in Education Central Technical Support

This service aims to assist teachers responsible for IT in education and technical support staff (TSS) to solve operational problems related to schools' IT system for performance enhancement. At the same time to provide a platform for sharing of knowledge and ideas.

Service includes: 

• Provide hotline support services handling general operational problems in using personal computer, internet and email 
• Advise on schools network management, and provide on-site support if necessary
• Provide assessment services on network performance and security
• Perform school wireless network testing and provide suggestions for optimisation
• Assist schools in the establishment of software asset management practice
• Establish web-based forum for dissemination and sharing updated technology information 
• Arrange technology update seminars for teachers responsible for IT in education and TSS

The Technical Support Staff Forum provides a platform with hot topics for discussion as well as a list of frequently asked questions with responses gathered from the service. School teachers and TSS are welcome to join the Forum by applying for log-in accounts. 

1. General personal computer operations
2. General personal computer applications
3. General Internet and email operation
4. Network administration
5. Wireless network administration
6. System administration
7. System security
8. System assessment 
9. Software Asset Management

1. Instant on-site support
2. Programme editing
3. WebSAMS (for enquiry please call 3125 8510) 
4. e-Services (for enquiry please call 3698 3640 / 3698 3641) 
5. Hardware maintenances and procurement
6. Product recommendation by brand or model 

Enquiries:

Tel: 3698 3566

Fax: 2382 4403

email: ite@edb.gov.hk

Application Forms:

School Technical Support Application Form 

School Network System Assessment and Management Services Application Form