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Helpline and Community Resources

I. Helpline 

 

Organisation

Telephone/

Online counselling

 Operating hours/

 Service information

 Website

Social Welfare

Department

 2343 2255  Hotline Service: 

 Monday to Friday

 9:00 a.m. to 5:00 p.m.

 

 Saturday

 9:00 a.m. to 12:00 noon

 

 http://www.swd.gov.hk/en/index/

site_pubsvc/page_cps/sub_applicatio/

 

Education Bureau

 2892 6600  Teachers' Hotline:

 Monday to Sunday

 8:00 a.m. to 8:00 p.m.

 

 http://www.edb.gov.hk/en/teacher/teacher-helpline/about-teacher-helpline/

Suicide Prevention Services 

 2382 0000  Suicide Prevention 

 Hotline Service: 

 24 hours 

 

 http://www.sps.org.hk 
 2382 0777  'Youth Link' Hotline

 Service:

 2:00 p.m. to 2:00 a.m. 

 

The Samaritan Befrienders Hong Kong 

 

 2389 2222  Hotline Service:

 24 hours

 

 http://www.sbhk.org.hk/hotline_service.php?lang=en

Caritas Family Crisis Support Centre

  

 18288  Crisis LineChinese only

 24 hours

 http://fcsc.caritas.org.hk/

Youth Outreach

 9088 1023  Hotline Service: Chinese only

 24 hours

 

 Service targets: 

 Teenagers aged 8 to 21 

 

 http://www.yo.org.hk/center/service.htm Chinese only

The Samaritans

 2896 0000

 Multi-Lingual Suicide 

 Prevention Hotline:

 24 hours

 

 Befriending Email:

 jo@samaritans.org.hk 

 

 http://samaritans.org.hk/24-hour-telephone-hotline?lang=zh

The Hong Kong Federation of Youth Groups

 

 2777 8899

 'Youthline'  Hotline: 

 Chinese only

 Monday to Saturday

 2:00 p.m. to 2:00 a.m.

 

 Service Targets:

 Children and Youth 

 aged 6 to 24

 

 https://wmc.hkfyg.org.hk/mcc/ Chinese only
 WhatsApp: 6277 8899

 

 Online counselling:

 http://www.utouch.hk/ Chinese only

 'uTouch Online

 Outreach' Counselling

 Service':  

 Monday to Friday

 2:00 p.m. to 12:00 a.m. 

 

 https://utouch.hk/  Chinese only

The Boys’ and Girls’ Clubs Association of Hong Kong

 Email: nitecat@bgca.org.hk

 

 Website:

  http://nitecat.bgca.org.hk/ Chinese only

 

 WhatsApp: 9726 8159 / 9852 8625

 

 Nite Cat Chat Room:  

 http://nitecat.bgca.org.hk/ Chinese only

 

 Skype:

 nitecatonline01@hotmail.com.hk            

 nitecatonline02@hotmail.com.hk

 

 Facebook:

 nitecatonline01@hotmail.com.hk  

 

 Nite Cat Online

 Nite Cat Chat Room

 Online counselling 

 service: 

 Monday and Friday

 6:00 p.m. to 10 p.m. 

 

 Tuesday and Saturday 

 (except public holidays)

  6:00 p.m. to 2 a.m. 

 

 Service targets:

 Teenagers using Internet

 aged 24 or below

 

 http://nitecat.bgca.org.hk/ Chinese only

Jockey Club Cyber Youth Outreach Service -

Caritas Infinity Teens 

 Telephone: 25802626 / 93773666

 

 Email: ycsteens@caritassws.org.hk

  

 Facebook:

 https://www.facebook.com/pg/

caritas.infinityteens

 

 

 Caritas Infinity Teens 

 Online counselling  

 service: 

 Monday to Friday

 10:00 a.m. to 6:00 p.m.

 

 http://it.caritas.org.hk/ Chinese only

 

 https://www.facebook.com/pg/

caritas.infinityteens Chinese only

 

The Mental Health Association of

Hong Kong

 

 

 Website:

 http://www.mhahk.org.hk/

chi/sub2_1_service_1_4.htm

 'Counseline'  Chinese only

 (Apps providing online 

 counselling service)

 Monday to Friday

 2:00 p.m. to 10:00 p.m.

 

 Closed on Saturdays, 

 Sundays and public

 holidays

 http://www.mhahk.org.hk/

chi/sub2_1_service_1_4.htm Chinese only

Jockey Club Online Youth Emotional Support - OpenUp 

Webportal: http://www.openup.hk  

 

Facebook/WeChat: hkopenup

 

SMS: 9101 2012

Online Counselling Service:

24 hours

Service targets:

Youth aged 11 to 35

 http://www.openup.hk

 

* The above list is not exhaustive. Please contact the school social worker or guidance personnel for further information if other resources are required.

   

II. Community Resources 

  •  

Hospital Authority

 
  •  

Kwai Chung Hospital - Mental Health Education

 
  •  
Early Assessment Service for Young People with Psychosis (E.A.S.Y.) Programme
  •  

Jockey Club Mental Wellness Project for Women 

  •  

New Life Psychiatric Rehabilitation Association, The Chinese University of Hong Kong,

The Hong Kong Jockey Club Charities Trust 

 
  •  
Jockey Club TourHeart Project   
  •   
The Hong Kong Jockey Club Centre for Suicide Research and Prevention, The University of Hong Kong

 

  •  
We Care Chinese Version Only

 

Last revision date: 11 April 2019
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