Helpline and Community Resources

I. Helpline 




Online counselling

 Operating hours/

 Service information


Social Welfare


 2343 2255  Hotline Service: 

 Monday to Friday

 9:00 a.m. to 5:00 p.m.



 9:00 a.m. to 12:00 noon



Education Bureau

 2892 6600  Teachers' Hotline:

 Monday to Sunday

 8:00 a.m. to 8:00 p.m.

Suicide Prevention Services 

 2382 0000  Suicide Prevention 

 Hotline Service: 

 24 hours 
 2382 0777  'Youth Link' Hotline


 2:00 p.m. to 2:00 a.m. 


The Samaritan Befrienders Hong Kong 


 2389 2222  Hotline Service:

 24 hours

Caritas Family Crisis Support Centre


 18288  Crisis LineChinese only

 24 hours

Youth Outreach

 9088 1023  Hotline Service: Chinese only

 24 hours


 Service targets: 

 Teenagers aged 8 to 21 Chinese only

The Samaritans

 2896 0000

 Multi-Lingual Suicide 

 Prevention Hotline:

 24 hours


 Befriending Email:

The Hong Kong Federation of Youth Groups


 2777 8899

 'Youthline'  Hotline: 

 Chinese only

 Monday to Saturday

 2:00 p.m. to 2:00 a.m.


 Service Targets:

 Children and Youth 

 aged 6 to 24 Chinese only
 WhatsApp: 6277 8899


 Online counselling: Chinese only

 'uTouch Online

 Outreach' Counselling


 Monday to Friday

 2:00 p.m. to 12:00 a.m.  Chinese only

The Boys’ and Girls’ Clubs Association of Hong Kong



 Website: Chinese only


 WhatsApp: 9726 8159 / 9852 8625


 Nite Cat Chat Room: Chinese only






 Nite Cat Online

 Nite Cat Chat Room

 Online counselling 


 Monday and Friday

 6:00 p.m. to 10 p.m. 


 Tuesday and Saturday 

 (except public holidays)

  6:00 p.m. to 2 a.m. 


 Service targets:

 Teenagers using Internet

 aged 24 or below Chinese only

Jockey Club Cyber Youth Outreach Service -

Caritas Infinity Teens 

 Telephone: 25802626 / 93773666








 Caritas Infinity Teens 

 Online counselling  


 Monday to Friday

 10:00 a.m. to 6:00 p.m. Chinese only

caritas.infinityteens Chinese only


The Mental Health Association of

Hong Kong





 'Counseline'  Chinese only

 (Apps providing online 

 counselling service)

 Monday to Friday

 2:00 p.m. to 10:00 p.m.


 Closed on Saturdays, 

 Sundays and public


chi/sub2_1_service_1_4.htm Chinese only

Jockey Club Online Youth Emotional Support - OpenUp 



Facebook/WeChat: hkopenup


SMS: 9101 2012

Online Counselling Service:

24 hours

Service targets:

Youth aged 11 to 35


* The above list is not exhaustive. Please contact the school social worker or guidance personnel for further information if other resources are required.


II. Community Resources 


Hospital Authority


Kwai Chung Hospital - Mental Health Education

Early Assessment Service for Young People with Psychosis (E.A.S.Y.) Programme

Jockey Club Mental Wellness Project for Women 


New Life Psychiatric Rehabilitation Association, The Chinese University of Hong Kong,

The Hong Kong Jockey Club Charities Trust 

Jockey Club TourHeart Project   
The Hong Kong Jockey Club Centre for Suicide Research and Prevention, The University of Hong Kong


We Care Chinese Version Only


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