Independent review arrangements

Under the Enhanced School Complaint Management Arrangements, for complaints made by parents, students or the public about daily operation and internal affairs of schools which remain unresolved after having gone through the investigation and appeal stages in accordance with the school-based mechanism, the complainants, schools or EDB may request the “Review Board on School Complaints” (Review Board) to review the complaint cases under the following circumstances:

1. The complainant provides substantial grounds or new evidence to show that the school and/or EDB have handled the case improperly; or
2. The complaint has been properly dealt with through established procedures by the school, but the complainant refuses to accept the investigation result and continues to lodge the same complaint to the school/EDB.

For details of the review arrangements, please make reference with the following information:

• Composition of the Review Board
• Terms of Reference
• Membership list
• Review Procedure