Harmonious School: One-Stop Hotline and Counselling Services

• School is a place where care, concern, mutual support and respect are practised. Schools should adopt a Whole School Approach to guidance and discipline, and proactively promote multi-disciplinary collaboration and home-school cooperation to create a safe and harmonious school environment for students to learn and grow happily.

• The Education Bureau (EDB) has adopted a multi-pronged approach to help schools build a caring school culture, which includes nurturing students’ proper values and cultivating in them positive attitudes of respect and inclusion, as well as raising anti-bullying awareness among students and school staff to foster a positive school ethos through the school curriculum, learning and teaching resources, diversified programmes and activities for students’ growth, peer mediation skills training for students, and teachers’ training.

• To strengthen the support for students and parents in handling conflicts among peers or school bullying issues, and to promote anti-bullying messages, EDB has provided the Services from 23 May 2024 onwards. The registered social worker(s) will provide students and parents with professional advice and counselling services as well as on-site school support services to promote harmonious school culture. 

Details of Services

• The “Harmonious School: One-Stop Hotline and Counselling Services” are provided the Hong Kong Federation of Youth Groups 
• Target: Students and parents of primary and secondary schools
• Content:
  • One-Stop Hotline and Online Counselling Services
  • On-site School Support Services (e.g. on-site consultation stations, booth games and talks)
  • Consultation and Counselling Services
  • School Case Referral
  • Borrowing of Thematic Exhibition Board(s)
  • Providing relevant information on the designated website of the Services regularly
• Telephone Hotline, WhatsApp and WeChat Number: 5507 1896
• Service hours: Mondays to Saturdays (excluding public holidays) 9:30 a.m. to 9:30 p.m.

Circular Memorandum

• EDB Circular Memorandum No. 108/2026 - “Harmonious School: One-Stop Hotline and Counselling Services” 

Forms for Application of Services

• Application Form for On-site School Support Services (to be completed by schools)
• Application Form for Consultation and Counselling Services (to be completed by students or parents) 
• Case Referral Form (to be completed by schools)  

Enquiry

• Hong Kong Federation of Youth Groups: 2788 3444
• EDB Guidance and Discipline Section: 2863 4687

Relevant Websites

• The designated website for the “Harmonious School: One-Stop Hotline and Counselling Services” by Hong Kong Federation of Youth Groups 

       https://utouch.hk/en/harmonioushotline-3

• The designated website for the “Harmonious School: One-Stop Hotline and Counselling Services” on Facebook

       https://www.facebook.com/HarmoniousSchoolHotline/

• The designated website for the “Harmonious School: One-Stop Hotline and Counselling Services” on Instagram

       https://www.instagram.com/harmonious_school_hotline?igsh=ZDNlZW9udzVwN2Fn