Harmonious School: One-Stop Hotline and Counselling Services

• School is a place where care, concern, mutual support and respect are practised.  Schools should adopt a Whole School Approach to guidance and discipline, and proactively promote multi-disciplinary collaboration and home-school cooperation to create a safe and harmonious school environment for students to learn and grow up happily.

• The Education Bureau (EDB) has adopted a multi-pronged approach to help schools build a caring school culture, which includes nurturing students’ proper values and cultivating in them positive attitudes of respect and inclusion, as well as raising anti-bullying awareness among students and school staff to foster a positive school ethos through school curriculum, learning and teaching resources, diversified programmes and activities for students’ growth, peer mediation skills training for students and teacher training.

• To strengthen the support for students and parents in handling conflicts among peers or school bullying issues, and to promote anti-bullying messages, EDB has provided the Services from May 2024 onwards.  The registered social worker(s) will provide students and parents with professional advice and counselling services as well as on-site school support services to promote harmonious school culture.

Details of Services

• The “Harmonious School: One-Stop Hotline and Counselling Services” are provided by Hong Kong Playground Association 
• Target: Students and parents of primary and secondary schools
• Content:
  • One-Stop Hotline and Online Counselling Services
  • On-site School Support Services (e.g. on-site consultation stations and talks)
  • School Case Referral
  • Provision of promotional materials and thematic exhibition boards
  • Dissemination of parent newsletters and other relevant information on “Harmonious School: One-Stop Hotline and Counselling Services” website and designated pages on Facebook and Instagram regularly
• Telephone Hotline, WhatsApp and WeChat Number：5507 1896
• Service hours: Mondays to Saturdays (excluding public holidays) 9:30 a.m. to 9:30 p.m.

Circular Memorandum

• EDB Circular Memorandum No. 101/2025 - “Harmonious School: One-Stop Hotline and Counselling Services”

Forms for Application of Services

• Application Form for On-site School Support Services (to be completed by schools) 
  PDF
   
• Application Form for Consultation and Counselling Services (to be completed by students or parents) 
  PDF
   
• Case Referral Form (to be completed by schools) 
  PDF
   

Enquiry

• Hong Kong Playground Association ：2730 6618
• EDB Guidance and Discipline Section ：2863 4687

Relevant Websites

• The website for the “Harmonious School: One-Stop Hotline and Counselling Services” by Hong Kong Playground Association

       https://harmonioushotline.hkpa.hk

• The designated website for the “Harmonious School: One-Stop Hotline and Counselling Services” on Facebook

       https://www.facebook.com/HarmoniousSchoolHotline/

• The designated website for the “Harmonious School: One-Stop Hotline and Counselling Services” on Instagram

       https://www.instagram.com/harmonious_school_hotline?igsh=ZDNlZW9udzVwN2Fn