The "Training Video Clips for Technical Support Staff of Hong Kong Schools" aims at providing basic technical knowledge, skills and tips for technical support staff’s reference to support their day-to-day work.
There are 45 training videos on topics about networking, setting up servers and personal computers, maintaining software applications, security and related issues.
| Name | Description | Category | |
|---|---|---|---|
| 1 | Cat5 Ethernet Cable DIY | Tutorial on how to make a Cat.5 Ethernet network cable | Network Technique |
| 2 | Cable Management | The importance of Network Cable Management and method | Network Technique |
| 3 | Understand Network Bandwidth (Network Performance) | Introduction on network bandwidth and network bottleneck solving | Network Technique |
| 4 | VLAN Concept | Introduction on VLAN concept and function | Network Technique |
| 5 | Introduction to IPv4 | Introduction to IPv4 internet protocol | Network Technique |
| 6 | Introduction to Subnet Mask | Introduction of subnet mask and calculation method | Network Technique |
| 7 | Introduction to Firewall | Introduction to network firewall and differences between different types of firewall | Security and Other Technique |
| 8 | Setup Firewall (Windows Server 2008 R2) | Tutorial on how to setup firewall in a Windows Server 2008 R2 system | Security and Other Technique |
| 9 | Understanding DHCP | Introduction to DHCP server's function and usage | Network Technique |
| 10 | Setting Up a DHCP Server (Windows Server | Tutorial on how to setup a DHCP server in a Windows Server 2008 R2 system | Server and PC setup |
| 11 | Setup Printer Sharing (Windows Server 2008 R2) | Tutorial on how to setup printer sharing function in a Windows Server 2008 R2 system | Server and PC setup |
| 12 | Introduction to Wi-Fi Router/Access Point | Introduction of wireless router/access point and differences between them | Network Technique |
| 13 | Wi-Fi Router Configuration | Tutorial on basic setup procedures of Wi-Fi router | Network Technique |
| 14 | Common Windows Command | Introduction to some common windows command | Application |
| 15 | System Registry (Windows Server 2008 R2) | Introduction of system registry in windows operating system | Security and Other Technique |
| 16 | Server Migration Planning | Tutorial on preparation/planning involving server migration | Server and PC setup |
| 17 | Introduction to DNS | Introduction of the DNS system and the mechanism behind it | Network Technique |
| 18 | Basic Group Policy Setting (Windows Server 2008 R2) | Demonstration of some common group policy settings | Server and PC setup |
| 19 | How to backup Server (Windows Server 2008 R2) | Demonstrate how to use the Server Backup function in Windows Server 2008 R2 system | Server and PC setup |
| 20 | DNS Setting (Windows Server 2008 R2) | Tutorial on how to setup a DNS server in Windows Server 2008 R2 system | Server and PC setup |
| 21 | Introduction to Email Server (Windows or Linux) | Introduction to some popular email server system and their features differences | Network Technique |
| 22 | Introduction to Proxy Server (Windows and Open Source) | Introduction to proxy server's functions and deployment role | Network Technique |
| 23 | Introduction to Web Server (Windows and Open Source) | Introduction of some popular web server system and deployment scenario | Network Technique |
| 24 | Enable Remote Desktop Connection on Windows 7 | Demonstrate how to enable remote desktop connection in Windows 7 system | Server and PC setup |
| 25 | Google Search Techniques | Tutorial on some advance Google search engine techniques | Security and Other Technique |
| 26 | How to Migrate User Profile to Windows 7 | Demonstrate how to migrate user profile using the USMT tools | Server and PC setup |
| 27 | Introduction to Virtual Machine Environment (VM) | Introduction to Virtual Machine (VM) environment | Security and Other Technique |
| 28 | Virtual PC (Windows 7) | Demonstrate how to setup a Virtual PC environment within a Windows 7 system | Server and PC setup |
| 29 | Event Log Checking (Windows Server 2008 R2) | Tutorial on event log in Windows system | Security and Other Technique |
| 30 | Virus Attack | Introduction on computer Virus, Worm, Trojan Horse and their differences | Security and Other Technique |
| 31 | Introduction to Virtual Private Network (VPN) | Introduction to Virtual Private Network (VPN) and it's advantages | Network Technique |
| 32 | Network Connection Troubleshooting | Demonstrate some basic diagnostic technique for network connection problems | Network Technique |
| 33 | iTalc Introduction | Introduction to iTalc classroom computer management system and setup procedures | Application |
| 34 | O/S Tube | Introduction to network video distribution system osTube | Application |
| 35 | VMware Workstation Installation | Demonstration on VMware workstation software installation and configuration | Application |
| 36 | Introduction to file systems (FAT, FAT32, NTFS, exFAT and MacOS) | Introduction to some widely used computer file system and their unique properties | Security and Other Technique |
| 37 | Introduction to Encryption System | Introduction to some popular encryption systems | Security and Other Technique |
| 38 | Ghost Imaging Recovery | Demonstrate how to install and use Ghost software to make an image file of a computer hard drive | Application |
| 39 | How to Establish VPN | Demonstrate how to setup a VPN connection | Server and PC setup |
| 40 | Screen Sharing on Mac | Demonstrate how to configure and use screen sharing function in a Macintosh system | Server and PC setup |
| 41 | File Sharing Among PC and Mac | Demonstrate how to configure and establish file sharing system between a Mac and a PC computer | Server and PC setup |
| 42 | Harddisk Image Cloning on Mac | Demonstrate how to create an image of a hard drive in the Macintosh computer | Server and PC setup |
| 43 | Enable TrueCrypt Encryption (Mac) | Demonstrate how to setup and configure a TrueCrypt encryption in Macintosh computer system | Application |
| 44 | Block USB Drive (Windows 7 / Windows XP) | Demonstrate how to disable USB storage function in Windows 7 and Windows XP systems | Server and PC setup |
| 45 | Windows Server 2008 R2 Backup Restore | Demonstrate how to restore Windows server system backup create with Windows server backup feature | Server and PC setup |