School Policy

The presentation slides aim to assist schools in understanding their responsibilities and preventive measures in handling complaints from a legal, empathetic, and rational perspective. The content includes points to note in handling complaints, methods of dispute resolution, the application of the "Apology Ordinance", and important considerations for schools when dealing with complaints.

Disclaimer
Viewpoints in the presentation slides are purely shared by the speaker in his/her capacity.  They are for reference only and should not be construed as legal advice or recommendation, which schools should obtain in each particular case if necessary.

(1) Presentation slides: Handling School Complaints: School Liabilities and Preventive Measures and the Law and Factors Outside Legal Considerations (Chinese version only) [27 pages]

1. Please read section 4.4 of the School Administration Guide  [4 pages].
2. SMC Chairperson and SMC members may study appropriate cases in the presentation slides “Preventing and Resolving School Complaints by Active Listening and Reframing” (Chinese only) [23 pages] (P.3-7, 10-13 and 16-21) before SMC meeting and reserve 20-30 minutes in the meeting to share and discuss the ways in handling the complaints or conflicts of the cases. After the discussion, please use the presentation slides (P.8-9, 14-15 and 22) for debriefing.

Back to Learning Journey for SMC members